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Consumer Cancelation Policy

Right of withdrawal

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or the last goods of a separate delivery or the last partial shipment or the last piece.

To exercise your right of withdrawal, you must contact us at:

BIOFA Naturprodukte W.Hahn GmbH

Dobelstr. 22

73087 Bad Boll

Email: info@biofa.de

Telephone: 0 71 64/94 05 - 0

Fax: 0 71 64/94 05 – 96

Inform us of your decision to cancel this contract by means of a clear declaration (e.g. a letter sent by post, fax or email). If you make use of this option, we will send you a confirmation of receipt of such a revocation immediately (e.g. by e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.

Consequences of cancellation

If you cancel this contract, we must pay back all payments we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery) within 14 days from the day we received your cancellation. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged fees for this repayment.

We can refuse repayment until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than 14 days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period has expired.

"We will pay for the return shipping costs."

You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functionality of the goods.

End of cancelation instructions

According to § 312 d II BGB, there is no right of withdrawal, among other things, for goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer and so on expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

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